Terms & Conditions
By booking with Haven, you agree to the following:
Reservations
• Guests must be 21+ to book and stay
• The booking guest must be present during the stay
Payments
• 50% deposit due at booking
• Remaining balance due 30 days prior to arrival
• Bookings made within 30 days of arrival require full payment at booking
Cancellations
• Full Refund: At least 5 days before check-in.
• Partial refund: Guests who cancel within 5 days of check-in or during their trip will be charged 1 extra night and refunded 50% of unspent nights
• Long Term Stay (28 nights or more): Full Refund up to 30 days before check-in. After that, the first 30 days of the stay are non-refundable
Check-In (4:00 PM) / Check-Out (11:00 AM)
• Self check-in via secure access code
• Instructions sent prior to arrival
• Self check-out required at departure
Suite Rules
• No smoking/vaping ($250 fee)
• No parties or events
• Pets allowed. ($75 per stay) Max 2 pets
• Respect occupancy limits for each suite• Be mindful of quiet hours: 10pm-7am
Property Use
• Only registered guests are permitted
• No unauthorized visitors or subletting
Damages & Fees
Guests are responsible for any damage, excessive cleaning, or violations of house rules.
Experience
Haven offers a fully automated, contactless stay, with digital check-in and messaging support throughout your visit.
Liability
Haven is not responsible for personal belongings, injuries, or service interruptions outside our control.
Agreement
By confirming your reservation, you agree to these Terms and all property policies.
SMS Service Terms
By opting into our messaging service, you agree to receive SMS updates from Haven at The Mutual Building.
Message Frequency: Varies based on your reservation.
Costs: Message and data rates may apply.
Opt-Out: Reply STOP to cancel at any time.
Help: Reply HELP for support or contact haven@themutualbuilding.com.
Liability: Carriers are not liable for delayed or undelivered messages.